Implementation & Delivery

We support clients in the implementation and delivery of existing and new services and processes.

This has involved taking on interim project management roles and working alongside our clients to support the delivery of services.

The case studies below showcase our implementation and delivery expertise.

Case Studies

Network Rail, Project Management

Mike Lane undertook a three-month interim programme manager role for Network Rail. The role concentrated on overseeing the post-transition phase of Network Rail’s insourcing of its High Output Track Renewals (HOTR) team. Network Rail commenced HOTR activities in 2004 replacing rail, sleepers and ballast using a professional workforce and factory-like trains working in short duration overnight access windows.

The insourcing transition incorporated 507 individuals across a complex multi-stakeholder environment combining people, process and technological change.  Mike’s post-transition role focused on ensuring processes were effectively returned to ‘business-as-usual’ in the months following transition. This included the development of a detailed action plan across 12 different themes from finance and HR through to competency management and safety validation.

SENDirect, Review of Online National Brokerage Service

Carney Green undertook a review of the processes undertaken in developing SENDirect’s national online brokerage service.  The new service supports parents of children and young people with special educational needs and disabilities to manage personal budgets. It also enables service users to provide feedback to service providers, therefore assisting in the development of improved future provision. Carney Green worked with SENDirect for 12 months, reviewing the service’s development and engaging with both stakeholders and service users.

We also developed SENDirect’s logic model, created a range of performance indicators, and designed and executed a survey of service users, providers and professionals – this enabled performance benchmarks to be identified at the launch of the service to help measure impact over time. We subsequently provided a guide for SENDirect in undertaking ongoing performance measurement. To support the launch of SENDirect in January 2015, Mike Lane wrote a blog based around the results of the baseline survey. This blog, entitled 'Mind the Gap' focused upon the different perceptions of families compared to service providers regarding current service provision (https://www.sendirect.org.uk/information/news/sendirect-blogs/20-jan-201...) 

We really enjoyed working with Carney Green, on our impact measures and evaluation. They took time to really understand what we are trying to do, and find meaningful ways of measuring success. I would not hesitate to recommend them – and anticipate working alongside them in future projects

SENDirect Project Director

Examples of other similar projects include:

  • Supporting HS2 to implement the new north-south high speed railway line. This has involved working in the Land and Property division to determine the land take requirements and the strategy for achieving this. 
  • Redesigning a £2.5m cross-borough offender health service model (focusing on early identification/diversion of mental health and learning disabilities) across the London Boroughs of Hammersmith and Fulham, Kensington and Chelsea, and Westminster police custody, court and prison settings. 
  • Development of a programme plan for London Borough of Lambeth’s £100m Revitalise Capital Investment Strategy covering risks, contingency planning, associated interdependencies and a collaboration framework.